Shipping & Return
- We currently ship to North America, Southeast Asia*, Oceania, UK & Italy, UAE & SA, Greater China Region.
- Order Processing: 2 Business Days
- Standard Shipping Cost: $0/Order
- Tracking status may not be synced real-time, as it will only be updated once the parcel arrives in destination country (~7 business days after order confirmation).
|North America||10-15 business days|
|Southeast Asia*||8-15 business days|
|Oceania||9-18 business days|
|UK & Italy||8-13 business days|
|UAE & SA||8-15 business days|
|Greater China Region||3-8 business days|
Customs Duty & Tariff
- Policies on duties and tariffs may be different in different countries. It is the customers' responsibility to pay required taxes and fee of your local government. We currently collect 22% VAT for orders shipped from Italy.
- The price on our website does not include customs duty and tariff. Please note that these charges are paid to your local carrier or government, and are not collected by moody. Thus, they cannot be refunded.
- For detailed local duties and tariffs information, please consult your local custom office.
Wrong Shipping Information
- If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at [email protected]
Order Cancellation Refund Policy
- If your order has not been processed, you can cancel the order within 2 hours after you complete payment by sending email to [email protected] with your order number, contact info and reasons to cancel.
- We will process your payment cancellation and refund within 10 business days.
- If your order has been processed, please check Return Refund Policy below.
Return Refund Policy
If your order has been processed, we provide return and refund service in the following conditions:
- Please contact our customer service within 14 days after receiving package, if you wish to return items.
- Returned items must be unopened and in good condition. We do not accept items that are damaged, opened, used or expired.
- The after-sale warranty is 14 days upon receiving the parcel(according to the tracking information).
- Please contact our customer service within 14 days after receiving the package.
- Provide your detailed order information including contact info, tracking number, receipt and reasons for return.
- Send back returned items to designated address within 7 days after confirming with customer service.
- Upon receiving, we would check returned items' condition. If their condition meets above requirements, we would refund within 10 business days.
- Original shipping cost and possible customs duty & tariff associated with the order are not refundable.
- It is the customers' responsibility to cover return shipping cost.