✈Free shipping on orders over $50✈
✈Free shipping on orders over $50✈

Shipping Policy

Estimated Delivery Time
Delivered Countries & Regions Estimated Shipping Standard Shipping Cost
North America 10-18 business days $9.99
Southeast Asia* & Japan 8-20 business days $9.99
Oceania 9-20 business days $9.99
UK & Italy & Germany & France &  Denmark & Sweden & Netherlands & Belgium & Slovakia
8-18 business days $9.99
UAE & Saudi Arabia
8-20 business days $9.99
Greater China Region 3-10 business days $9.99

* We do not ship to Myanmar, Cambodia, Laos, Brunei.

Please kindly note that we are not responsible for delays due to uncontrollable factors such as customs clearance, bad weather, local postal handling time, etc.

Shipment Schedule

Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to carriers. 

Wrong Information

If you have left a wrong shipping address, name, or contact information, please contact our customer service at [email protected] within 2 hours after you complete payment.

*Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel.

*moody is not responsible for the delivery failure due to incorrect shipping address.

Lost Parcel

If your parcel is shown "lost" or "missing", please contact our customer service immediately.

Customs Duty & Tariff

Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government. We currently collect VAT taxes for orders shipped to Italy, Germany, France, Denmark & Sweden, Netherlands, Belgium and Slovakia.

The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government, and are not charged by moody. Thus, they cannot be refunded.

For detailed local duties and tariffs information, please kindly consult your local custom.