Estimated Delivery Time
|Delivered Countries & Regions||Estimated Shipping||Standard Shipping Cost|
|Canada||10-15 business days||$9.99|
|Southeast Asia*||8-20 business days||$9.99|
|Oceania||9-20 business days||$9.99|
|Europe*||8-18 business days||$9.99|
|UAE & Saudi Arabia||12-24 business days||$9.99|
|Greater China Region||3-10 business days||$9.99|
Please kindly note that we are not responsible for delays due to uncontrollable factors such as customs clearance, bad weather, local postal handling time, etc.
We currently ship to the countries above on moodylenses.com. For US shipping, please visit moodylenses.com/us.
Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to carriers.
Please allow 3-5 business days for the carrier to update your tracking number. We will only send out email notification with shipping information when the tracking number is available.
If you have left a wrong shipping address, name, or contact information, please contact our customer service at [email protected] within 2 hours after you complete payment.
*Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel.
*moody is not responsible for the delivery failure due to incorrect shipping address.
If your parcel is shown "lost" or "missing", please contact our customer service immediately.
Customs Duty & Tariff
Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government. We currently collect VAT taxes for orders shipped to Italy, Germany, France, Denmark & Sweden, Netherlands, Belgium and Slovakia.
The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government, and are not charged by moody. Thus, they cannot be refunded.
For detailed local duties and tariffs information, please kindly consult your local custom.