Shipping & Refund
Estimated delivery time is 10-18 business days, varying by destination country. For more details, please check shipping policy.
Tracking information will only be updated once the parcel arrives in destination country (up to 7 business days after you receive order confirmation email).
We currently ship to Canada, Southeast Asia*, Oceania, Europe*, UAE & Saudi Arabia and Greater China Region. For US shipping, please visit moodylenses.com/us.
Order Cancellation Refund Policy
If your order has not been processed, you can cancel the order within 2 hours via email to our customer service at [email protected] with your order number, contact info, and reasons to cancel.
Return Refund Policy
If your order has been processed, we provide return and refund service under the following conditions:
1. Please contact our customer service within 14 days upon receiving the package if you wish to return items (date of arrival according to tracking information).
2. Returned items must be unopened and in good condition.
3. We do not accept items that are damaged, opened, used, or expired. It is the customers' responsibility to cover the return shipping cost.